FAQ
What is unique about House of Vicerra?
Our goal is to create wearable art for mainstream fashion. Are garments shoes and accessories are made to order, with exception of our Exclusive Collection, which consists of one of a kind handmade items in very limited quantities for the discerning client. You can read more about House of Vicerra here.
What is the return policy?
Your satisfaction is important for us. We have a 14-day return policy on unworn or unused, with tags, and in its original packaging. Full details can be found here.
What are the shipping options? What are the international taxes, duties, etc. that I have to pay?
We offer standard and expedited shipping rates. We charge taxes depending on your region and VAT may be added to international orders. More information can be found here.
When will I receive my order?
Most orders take 5 business days to process and ship. Due to international shipping delays and holiday seasons, there may be a slowdowns on international orders. Please only place an order if you are willing to wait up to 4 weeks to receive your order.
What do I do if I never received my order?
Please contact us at houseofvicerra@gmail.com for us to help solve the issue.
What do I do if I received a defective order?
Please contact us at houseofvicerra@gmail.com for an exchange/return of items. Our refund policy will have more information.
How do I make changes to an order I’ve already placed?
Many of our products are made to order. We have a strict 24hr cut off time for any changes or cancellation requests. After the 24hr period requests will be denied because the order is in production.
Where are you located? Do you have any retail locations?
Our HQ is located in Toronto, Ontario, CANADA. We are always doing pop-up shops! Subscribe to our newsletter or keep up to date by checking our news and events.
How do I make sure I order the right size?
How do I make sure I order the right size?
Most of our products have the sizes listed in their product description. We do have a general sizing chart located here.
How do I collaborate with House of Vicerra?
Looking for something special or for a collaboration please contact us at houseofvicerra@gmail.com.
How do I contact your company if my question isn’t answered here?
We are always here to help and answer any questions. Please email us at houseofvicerra@gmail.com. Please allow 24-72 hours for a response.